Effective 15 September 2026

Privacy Policy

Card Grove Bathurst is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our offline poker venue, use our services, or interact with our website.

This policy applies to all visitors, poker players, and restaurant guests. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services, you agree to the practices described in this policy.

Information We Collect

We collect personal information that you provide directly to us when you reserve a poker table, join our poker club, or dine at our restaurant. This may include your name, contact details, and payment information for offline transactions.

Contact information: name, phone number, email address.
Reservation details: date, time, number of guests, table preferences.
Payment information: collected only for in-person transactions at the venue; we do not process online payments.
Membership information: if you join our poker club, we may collect your player profile and preferences.

We are an offline poker venue; no online payment mechanics are used. Payment information is collected only in person at the venue.

How We Use Your Information

We use your personal information to provide and improve our offline poker services, manage reservations, communicate with you about your bookings, and comply with legal obligations.

To process and confirm your poker table reservations.
To manage your membership in our poker club and provide tailored offers.
To respond to your inquiries and provide customer support.
To send you important updates about our venue, events, and poker tournaments.
To comply with legal and regulatory requirements.

We do not sell your personal information to third parties. We do not use your information for online marketing without your consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances: with service providers who assist us in operating our venue (such as reservation systems), when required by law, or to protect our rights and safety.

Service Providers

We may share information with trusted partners who help us manage reservations, process in-person payments, or maintain our systems. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by law, regulation, or legal process.

Business Transfers

In the event of a merger or sale, your information may be transferred as part of the business assets, but you will be notified. No online payment processors are used, and all third-party service providers are bound by confidentiality agreements.

Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage, access controls, and staff training.

Physical security: Our venue has controlled access and secure storage for paper records.
Digital security: We use encryption and secure servers for any digital data.
Staff training: All employees are trained on privacy and data protection.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize the information.

Reservation records are kept for a minimum of 12 months for tax and legal purposes.
Membership information is retained while your membership is active and for a reasonable period after termination.
You may request deletion of your personal information at any time, subject to legal requirements.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. You can also request that we delete your information, subject to legal requirements.

To request access or correction, contact us using the details in the Contact Us section below.
We will respond to your request within 30 days.
There is no fee for making a request, but we may charge a reasonable fee for providing copies.

Opt-Out and Complaints

You may opt out of receiving marketing communications from us at any time by contacting us. If you believe we have breached your privacy, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

To opt out, email [email protected] or call +61 2 6332 5841.
We will investigate and respond to complaints within 30 days.
You can contact the OAIC at www.oaic.gov.au.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically.

Material changes will be communicated via a notice on our website or by email if you have provided your contact information. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us using the details below. We are committed to resolving any privacy issues promptly.

Phone: +61 2 6332 5841
Email: [email protected]
Address: 142 William Street, Bathurst NSW 2795, Australia
Hours: Monday to Sunday, 12:00 PM – 12:00 AM